MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
ctachme
Jul 27, 10:50 AM
MBPs the end of august? I START school in the end of august.
ughghghghghghg
Me too. I'm just going to hang onto my aging iBook G4 until they come out. I really would kick myself if I bought a MacBook Pro now so close to them being updated. I'm just hoping I can order soon, and then they will arrive at the end of August... just in time for school. *crosses fingers*
ughghghghghghg
Me too. I'm just going to hang onto my aging iBook G4 until they come out. I really would kick myself if I bought a MacBook Pro now so close to them being updated. I'm just hoping I can order soon, and then they will arrive at the end of August... just in time for school. *crosses fingers*
bassfingers
Apr 27, 01:49 PM
Who would think I'd support Bush? He's not conservative enough for me, and his administration spent to much.
How much did government intervene in business affairs during the Roaring 20's? The government has already failed to do what it should do: It should promote the common good. I find it hard to believe that the U.S. Government had this country's best interests at heart when I hear Mrs. Pelosi say that to find out what's in Obamacare, you need to pass it.
I know a lot about alcoholism and codependence because my mother is a nurse who specialized in treating alcoholics and other drug addicts and in counseling them. You don't help an alcoholic by protecting him from the consequences of his actions. The protection can help him make even bigger mistakes. I've seen that happen in many families I know of that include alcoholics. I also know about entitled welfare recipients who abuse social programs by demanding too much from social programs, by getting it, and by defrauding them. I saw the entitlement firsthand when a relative of mine was a landlord who rented houses to welfare recipients. Welfare recipients ruined a house, my relative kept the security deposit, and then the family got the Department of Social Services to put them into a house for twice the rent my relative charged. But the family still had the nerve to complain that my relative had overcharged it.
Good points. All of them.
not sarcasm^
How much did government intervene in business affairs during the Roaring 20's? The government has already failed to do what it should do: It should promote the common good. I find it hard to believe that the U.S. Government had this country's best interests at heart when I hear Mrs. Pelosi say that to find out what's in Obamacare, you need to pass it.
I know a lot about alcoholism and codependence because my mother is a nurse who specialized in treating alcoholics and other drug addicts and in counseling them. You don't help an alcoholic by protecting him from the consequences of his actions. The protection can help him make even bigger mistakes. I've seen that happen in many families I know of that include alcoholics. I also know about entitled welfare recipients who abuse social programs by demanding too much from social programs, by getting it, and by defrauding them. I saw the entitlement firsthand when a relative of mine was a landlord who rented houses to welfare recipients. Welfare recipients ruined a house, my relative kept the security deposit, and then the family got the Department of Social Services to put them into a house for twice the rent my relative charged. But the family still had the nerve to complain that my relative had overcharged it.
Good points. All of them.
not sarcasm^
SevenInchScrew
Dec 9, 01:09 AM
DoFoT:
It depends on what you want from a game. If you care more about driving and tuning than painting and whatnot go buy GT5. Its all about driving and not much else.
I love it because i'm a bit of a car nerd. If you like cars you will like GT5. If you love cars you will love GT5, its just that simple.
I guess I'll throw in my counterpoint to that then, just to give him another opinion to mull over, because I love cars and don't love GT5....
The game is not real good. Every time I've played it, I can't help but think of how it could have been SOOO much better, if they just trimmed back on the crazy feature list a bit. The game tries to be everything to everyone who likes cars. But the problem with that is, trying to do many things means you'll never excel at any of them. Often the implementation of things in this game is a little weak or unfulfilling because of that. For example...
NASCAR is in, but is pretty plain and boring, and doesn't feel like a real cup race. If you like NASCAR, you'd be better served with a full game based on that.
Same with WRC stuff. Yes, the rally is pretty decent. But, I've played a bunch of REALLY awesome rally games before, and this is nowhere near as good.
Day and Night cycles, and Weather effects look amazing.... on the very few tracks that you can actually have them function on.
The sounds of the cars, just as with every GT game that has come before it, is terrible. Very few cars actually sound like their real-world version, and when you tune them up, they get even less distinctive.
The car list, while huge, is FILLED with cars that I have absolutely no desire to drive in a racing game. I get Kaz's intention, bringing in cars from many eras and different parts of the automotive spectrum to see them, and maybe appreciate them more. But this is a racing game at its core, and I don't ever want to race a VW Kombi.
And lastly, the menus are just pitiful. It really feels like they designed them first, all those years ago, and then never touched them again. So many games have come and gone with great menu systems, and this game took nothing away from them, because they are just awful in this game.
This game really had the potential to be amazing. If they got rid of NASCAR, WRC, Karts, etc, and took out about 4-500 of the boring, crappy cars, we'd be getting somewhere. Use the time and effort that those removed things would have occupied to make some manageable menus, more Premium cars, and get the Day-Night cycle and Weather on all tracks. That would have been great. But that isn't what we got.
Don't get me wrong, it is a good game. But GT games aren't supposed to just be good, they are supposed to be GREAT. But even after a 6 year wait, we only got pretty good.
But hey, as I've said on many occasions, it does make some DAMN GOOD screenshots. Almost unreal at times...
Click to HUGE-size
http://imgur.com/hLJ12.jpg
http://imgur.com/V06hb.jpg
http://imgur.com/Vciun.jpg
http://imgur.com/ZGPiF.jpg
http://imgur.com/IMrhk.jpg
It depends on what you want from a game. If you care more about driving and tuning than painting and whatnot go buy GT5. Its all about driving and not much else.
I love it because i'm a bit of a car nerd. If you like cars you will like GT5. If you love cars you will love GT5, its just that simple.
I guess I'll throw in my counterpoint to that then, just to give him another opinion to mull over, because I love cars and don't love GT5....
The game is not real good. Every time I've played it, I can't help but think of how it could have been SOOO much better, if they just trimmed back on the crazy feature list a bit. The game tries to be everything to everyone who likes cars. But the problem with that is, trying to do many things means you'll never excel at any of them. Often the implementation of things in this game is a little weak or unfulfilling because of that. For example...
NASCAR is in, but is pretty plain and boring, and doesn't feel like a real cup race. If you like NASCAR, you'd be better served with a full game based on that.
Same with WRC stuff. Yes, the rally is pretty decent. But, I've played a bunch of REALLY awesome rally games before, and this is nowhere near as good.
Day and Night cycles, and Weather effects look amazing.... on the very few tracks that you can actually have them function on.
The sounds of the cars, just as with every GT game that has come before it, is terrible. Very few cars actually sound like their real-world version, and when you tune them up, they get even less distinctive.
The car list, while huge, is FILLED with cars that I have absolutely no desire to drive in a racing game. I get Kaz's intention, bringing in cars from many eras and different parts of the automotive spectrum to see them, and maybe appreciate them more. But this is a racing game at its core, and I don't ever want to race a VW Kombi.
And lastly, the menus are just pitiful. It really feels like they designed them first, all those years ago, and then never touched them again. So many games have come and gone with great menu systems, and this game took nothing away from them, because they are just awful in this game.
This game really had the potential to be amazing. If they got rid of NASCAR, WRC, Karts, etc, and took out about 4-500 of the boring, crappy cars, we'd be getting somewhere. Use the time and effort that those removed things would have occupied to make some manageable menus, more Premium cars, and get the Day-Night cycle and Weather on all tracks. That would have been great. But that isn't what we got.
Don't get me wrong, it is a good game. But GT games aren't supposed to just be good, they are supposed to be GREAT. But even after a 6 year wait, we only got pretty good.
But hey, as I've said on many occasions, it does make some DAMN GOOD screenshots. Almost unreal at times...
Click to HUGE-size
http://imgur.com/hLJ12.jpg
http://imgur.com/V06hb.jpg
http://imgur.com/Vciun.jpg
http://imgur.com/ZGPiF.jpg
http://imgur.com/IMrhk.jpg
BillyShears
Aug 7, 10:03 PM
Perhaps sometime between now and Spring 2007 they might find the time to change that.
Right, but certainly not "all the pictures" show a unified interface, which is what I was replying to. I'd like if it were unified, though.
Right, but certainly not "all the pictures" show a unified interface, which is what I was replying to. I'd like if it were unified, though.
jeremy.king
Jun 15, 09:58 AM
My wife walked into store about an hour ago. Reserved a 16GB and a 32GB without issue. We were offered store credit for trade-ins but don't have to decide until we purchase, and $20 accessory credit as well. We were informed that we may not get them on launch day, but we would have them by 6/28 at the latest. I'm fine with this, and so far I'm pleased with Radio Shack.
~Shard~
Jul 14, 02:57 PM
Kind of a week video card isn't it? I dont know much about Vcards... but feels week. Perhaps its real nice though
What would you prefer, a day video card, or perhaps a month video card? :p :D
Logically speaking, weak minds would also think "a like".
Actually, it's technically "fools seldom differ", but I just like to ignore that part of the saying... ;) :cool:
If Apple is going to be including dual optical drives, you think it would only make sense for them to include more HDD drive bays as well, which to me would be just as (if not more) important and useful. But, perhaps they will not be able to with the added optical drive. Guess it comes down to how much they redesign the case.
What would you prefer, a day video card, or perhaps a month video card? :p :D
Logically speaking, weak minds would also think "a like".
Actually, it's technically "fools seldom differ", but I just like to ignore that part of the saying... ;) :cool:
If Apple is going to be including dual optical drives, you think it would only make sense for them to include more HDD drive bays as well, which to me would be just as (if not more) important and useful. But, perhaps they will not be able to with the added optical drive. Guess it comes down to how much they redesign the case.
merk850
Jul 28, 07:41 PM
Well we all know how Apple works with when things are due.
Look at the G5 laptop.
Tweak or no tweak, the return will cost money and getting a refurbished is not getting a new one.
CounterPoint: If he is just going to take it back to buy a refurbished one, why take it back.
He allready has it! Thats a roundabout way to work, isnt it?
If you take it back, you wait for the new one, why spend the money for restocking and not get the new one?
The question remains, what are you going to get with a new iMac that you dont have now?
If you were going to get a MacPro, then I would say, my god, return that iMac and get a new MacPro, if not then keep what you got and use it for the next 2 months and enjoy it,, cheers!
Multimedia, Snowy and Grokgod,
Thanks for the continued thoughts. A store manager said she would be flexible with the 14 day return date, as lnog as I understand that I would pay the restock fee of 10%. What that means to me is I will hold on to this machine until the WWDC and if new model is announced I will return and repurchase, eating the restock fee.( Kind of a pay for usage plan I look at it as.) If no new enhancements are announced with the iMac i guess I will keep mine.
However, there is the thought as one of you have brought up to just reetuen and wait until Sept. when it may be more likely to arrive. A slippery slop0e I know but I am leaning mroe toward a return and repurchase, as a sort of insruance policy of sorts.
I know I can't have my cake and eat it...., but I was looking for insight into how likely an improvement in the iMac is this August.
Thanks again!
Merk850
Look at the G5 laptop.
Tweak or no tweak, the return will cost money and getting a refurbished is not getting a new one.
CounterPoint: If he is just going to take it back to buy a refurbished one, why take it back.
He allready has it! Thats a roundabout way to work, isnt it?
If you take it back, you wait for the new one, why spend the money for restocking and not get the new one?
The question remains, what are you going to get with a new iMac that you dont have now?
If you were going to get a MacPro, then I would say, my god, return that iMac and get a new MacPro, if not then keep what you got and use it for the next 2 months and enjoy it,, cheers!
Multimedia, Snowy and Grokgod,
Thanks for the continued thoughts. A store manager said she would be flexible with the 14 day return date, as lnog as I understand that I would pay the restock fee of 10%. What that means to me is I will hold on to this machine until the WWDC and if new model is announced I will return and repurchase, eating the restock fee.( Kind of a pay for usage plan I look at it as.) If no new enhancements are announced with the iMac i guess I will keep mine.
However, there is the thought as one of you have brought up to just reetuen and wait until Sept. when it may be more likely to arrive. A slippery slop0e I know but I am leaning mroe toward a return and repurchase, as a sort of insruance policy of sorts.
I know I can't have my cake and eat it...., but I was looking for insight into how likely an improvement in the iMac is this August.
Thanks again!
Merk850
twoodcc
Jul 27, 09:59 AM
Assuming August 7 as an announcement date of new systems, the waiting is killer.
yes i hate waiting. but remember, "good things come to those who wait"
yes i hate waiting. but remember, "good things come to those who wait"
NJRonbo
Jun 16, 06:18 PM
Raiders -
Do you think perhaps you may get a shipment of
iPhone 4s for the general public without pins prior
to July 24th?
You think that is possible or do you think Apple is
just going to cut RS out of the iPhone 4 equation altogether?
Do you think perhaps you may get a shipment of
iPhone 4s for the general public without pins prior
to July 24th?
You think that is possible or do you think Apple is
just going to cut RS out of the iPhone 4 equation altogether?
gnasher729
Apr 27, 11:13 AM
News on slashdot.org:
77 Million Accounts Stolen From Playstation Network.
Earth will not stop turning, but I think this is just slightly, slightly worse than a file that shows where you haven't exactly been at some point in the past if someone steals your iPhone.
It clearly is an issue if they have a federal lawsuit on it. The fact that Apple are rolling out an update that changes the way it works alone shows that there is clearly a problem. Apple vary rarely roll out updates that change things, even if consumers are screaming for it (mouse acceleration in OS X for example).
You refuse to accept there is a problem. You refuse to see the breech of privacy. Why? The government and Apple have clearly accepted it.
See title of the thread: "Apple addresses controversy". There is and there never was a problem, but the idiocracy forced Apple to act to end the controversy. Right now, who do you think should worry more, iPhone owners or PS3 owners?
77 Million Accounts Stolen From Playstation Network.
Earth will not stop turning, but I think this is just slightly, slightly worse than a file that shows where you haven't exactly been at some point in the past if someone steals your iPhone.
It clearly is an issue if they have a federal lawsuit on it. The fact that Apple are rolling out an update that changes the way it works alone shows that there is clearly a problem. Apple vary rarely roll out updates that change things, even if consumers are screaming for it (mouse acceleration in OS X for example).
You refuse to accept there is a problem. You refuse to see the breech of privacy. Why? The government and Apple have clearly accepted it.
See title of the thread: "Apple addresses controversy". There is and there never was a problem, but the idiocracy forced Apple to act to end the controversy. Right now, who do you think should worry more, iPhone owners or PS3 owners?
gugy
Aug 25, 09:33 PM
well, I think Apple support can get much better. Lots of room for improvement.
The usual phone hold is too long and sometimes it takes over 1 hour if you need to talk to a higher up to try to solve your problem
I had my G5 Quad on repair for 3 weeks and during this time the Apple Store and Apple Computer would not give me much clarification about the problem. Meanwhile as a professional I was left without my main computer.
I probably talked with more than 20 people during this process. Very frustrating experience.
The thing I would like to ask Apple is to have a loaner computer program for professionals. I rather pay an additional $100 on Applecare as long I can get a computer with the same power of the one I have during this repair period. That way professionals are not left without their machines or Apple monitors during the ordeal.:(
The usual phone hold is too long and sometimes it takes over 1 hour if you need to talk to a higher up to try to solve your problem
I had my G5 Quad on repair for 3 weeks and during this time the Apple Store and Apple Computer would not give me much clarification about the problem. Meanwhile as a professional I was left without my main computer.
I probably talked with more than 20 people during this process. Very frustrating experience.
The thing I would like to ask Apple is to have a loaner computer program for professionals. I rather pay an additional $100 on Applecare as long I can get a computer with the same power of the one I have during this repair period. That way professionals are not left without their machines or Apple monitors during the ordeal.:(
JAT
Apr 6, 04:09 PM
YOU apparently havent used either at any length.
I have said nothing that would relate to usage. Do you know what "apparent" means?
I have said nothing that would relate to usage. Do you know what "apparent" means?
bigmc6000
Aug 11, 11:57 AM
If Apple pick a carrier, I hope is not Cingular. But from past situations, that's very likely.
The ideal is a carrier free phone. That way the iphone can reach many more people and make it possible to upgrade phones without asking people to terminate their contracts.
Seriously - unlocked phones won't float in the US. The carrier gives huge discounts and most of us don't really care about switching services (a lot people just get all their friends on the same network so all calling is free). I don't care how sweet the iPhone is. I'm not gonna pay 300-400 dollars for a phone when I can get one for 20 or less and stay with the carrier I plan to stay with anyway. Also note that I get a pretty nice company discount with the big guys on my plan and most all of my friends/family are with 1 carrier so it'd really be stupid of me to go with a diff carrier...
The ideal is a carrier free phone. That way the iphone can reach many more people and make it possible to upgrade phones without asking people to terminate their contracts.
Seriously - unlocked phones won't float in the US. The carrier gives huge discounts and most of us don't really care about switching services (a lot people just get all their friends on the same network so all calling is free). I don't care how sweet the iPhone is. I'm not gonna pay 300-400 dollars for a phone when I can get one for 20 or less and stay with the carrier I plan to stay with anyway. Also note that I get a pretty nice company discount with the big guys on my plan and most all of my friends/family are with 1 carrier so it'd really be stupid of me to go with a diff carrier...
aafuss1
Aug 6, 07:48 PM
Dashcode-will be included, one banner shows some new icons. HDMI-for owners of Bravias and home theatre equipment (via a $29 adaptor for Mac Pro's and minis).
Canon-universal binary for its scanners and cameras.
Canon-universal binary for its scanners and cameras.
sunfast
Aug 17, 02:07 AM
Awesome machine. Just awesome. I can't believe that photoshop test!
satkin2
Apr 7, 11:43 AM
I can understand the debate about graphics and processors having positive and negative affects for folks who use Airs for work etc;
But how would this affect average Mac users, the people who walk into the store, see iLife and the other standard Mac features, and walk out with a MacBook Air.
How would it impact running iTunes. From a graphics perspective, how would it impact the export of say an hours home made movie in iMovie? (Quite a long process on my 08 Macbook).
But how would this affect average Mac users, the people who walk into the store, see iLife and the other standard Mac features, and walk out with a MacBook Air.
How would it impact running iTunes. From a graphics perspective, how would it impact the export of say an hours home made movie in iMovie? (Quite a long process on my 08 Macbook).
Pared
Apr 6, 02:01 PM
No need to take shots at the Xoom - it's actually nice little device.
Doesn't have the best polish software-wise... but to act like it is THAT far off from the iPad2 is lunacy.
Doesn't have the best polish software-wise... but to act like it is THAT far off from the iPad2 is lunacy.
antic
Mar 22, 01:18 PM
Why are you even giving these product the time of day. I come on here to read about apple products. If I were interested in samsung or blackberry products I'd be looking elsewhere. Your just giving them free advertising.
mcmlxix
Apr 11, 12:33 PM
I wonder if altering the typical refresh cycle is due to the Verizon release early this year. I think Apple can afford to play the hardware waiting game if two things:
The new hardware is a big step forward. Part of this is producing one iPhone, regardless of carrier (AT&T and Verizon) as well as compatibility for international travelers. More storage and a much improved processor are givens. I�m really surprised how �laggy� the iPhone 4 feels. A bigger display (without altering the phone�s dimensions) would be icing on the cake. Other than that, hasn�t what can be crammed into the hardware plateaued?
iOS 5 should also a big step forward, and it should come this summer in order to appease those waiting for iPhone 5. iOS really needs to liberate itself from requiring a PC to sync with. This is especially true in regards to the iPad, which is/will become the sole �computer� for a large demographic. But for this to happen, I�m pretty sure iOS will need some sort of file system as well as the ability to mount and be mounted as external volumes. The UI also needs a revamp with some sort of new �secret sauce�.
The new hardware is a big step forward. Part of this is producing one iPhone, regardless of carrier (AT&T and Verizon) as well as compatibility for international travelers. More storage and a much improved processor are givens. I�m really surprised how �laggy� the iPhone 4 feels. A bigger display (without altering the phone�s dimensions) would be icing on the cake. Other than that, hasn�t what can be crammed into the hardware plateaued?
iOS 5 should also a big step forward, and it should come this summer in order to appease those waiting for iPhone 5. iOS really needs to liberate itself from requiring a PC to sync with. This is especially true in regards to the iPad, which is/will become the sole �computer� for a large demographic. But for this to happen, I�m pretty sure iOS will need some sort of file system as well as the ability to mount and be mounted as external volumes. The UI also needs a revamp with some sort of new �secret sauce�.
grue
Apr 12, 01:26 AM
Oh, and here's one I just ran into that reminds me:
Is it so much to ask to have it go to and from the background cleanly? Christ in a cartoon, you'd think backgrounding the application is a huge exercise in resource allocation by how long it takes to bring back all the windows sometimes, if they reappear at all. FCP is bad enough about this sometimes, but Compressor is even worse.
Minor, sure, but annoying as hell.
Is it so much to ask to have it go to and from the background cleanly? Christ in a cartoon, you'd think backgrounding the application is a huge exercise in resource allocation by how long it takes to bring back all the windows sometimes, if they reappear at all. FCP is bad enough about this sometimes, but Compressor is even worse.
Minor, sure, but annoying as hell.
Mattsasa
Apr 6, 03:15 PM
Shame people are brainwashed by Apple with their crappy product, and the superior tablet is behind on sales. Im sure it will pick up soon.
superior tablet? lol
superior tablet? lol
meanmusic
Jul 20, 05:01 PM
According to Daily Tech Merom is already shipping! Intel announced it during Intel's Q2'06 earnings report. Is an upgraded MBP going to make an appearance at the WWDC?
http://www.dailytech.com/article.aspx?newsid=3421
http://www.dailytech.com/article.aspx?newsid=3421
jonharris200
Aug 7, 04:00 PM
Will Time Machine mean that you can't permanently delete any file? What about something confidential which you want to "e-shred"?
ليست هناك تعليقات:
إرسال تعليق